Refunds Policy

Lumiere3D Returns Policy

Last updated: 28 July 2023.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer free returns within 14 days of purchase. You can return your product for a refund to the original payment method.

Please note: You have 14 days after the purchase to try out our products and see if they suit your needs. If you’re not 100% satisfied with them (we understand that anything can happen!), you can request a full refund by contacting support.

Return Process

To return an item, email us at [email protected] with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at [email protected]